tfl photocard contact

If you are a part-time student and believe you qualify for an 18+ Student Oyster photocard, please contact your local campus Student Services team prior to submitting your application, by submitting an enquiry. Create an account. Their contact details can be found here. For example if you regularly use the Central Line, we might use this information to help decide that messages about service alterations on that line would be helpful for you to know. In August 2019, a change was introduced to the 60+ Oyster photocard scheme, requiring all applicants joining the scheme from that date to provide proof, on an annual basis, that they continue to live in a London borough. Contact us if you have not received it within two weeks of applying. Call recordings made when you contact Customer Services are kept for 6 months. TfL may verify your continuing eligibility for your 60+ Oyster photocard by sharing personal information with, and receiving information from, relevant third party agencies, including London Councils, to ensure that you are not in receipt of the travel discount when you are no longer eligible. If you are a part-time student and believe you qualify for an 18+ Student Oyster photocard, please contact your local campus Student Services team prior to submitting your application, by submitting an enquiry. TfL, its service providers and academic research partners currently process personal information relating to Oyster within the UK, the European Economic Area (EEA) and the USA. Individuals will not be identified using this information. 18+ Student Oyster photocard. Some journey information is also stored on the Oyster card itself; this comprises the last eight journeys and related charges, up to three season tickets (generally the most recent three tickets, including future dated), and the last two incomplete journeys, if any. If you phone us, your call may also be recorded for training and quality purposes. However, no other data is stored on the Oyster card itself (eg name or address). We may also use the outcome of our analysis to contact you with advice to touch in and out at the correct stages of a journey. Posted on April 12, 2018. Bus & Tram Discount photocard. To create a web account you will need to provide an active email address, your name, address, date of birth and phone number. The same applies if you use your Oyster card on river services operated by other companies. This means that we will not hold information for longer than is necessary for the purposes we obtained it for. Call 0343 222 1234 (call charges may apply) to register. Learn more about the rollout of our cookie preference tool and how you can control cookies now. Our cookies help to make the website and this cookie banner work during each visit and to implement security controls. You can’t currently add Oyster photocards to this app. Online: Use our enquiry form. Scanned image of your passport details page (which includes your photograph and passport number) 6. We will only send you messages about TfL's offers and promotions if you have chosen to receive them and you can change your marketing preferences at any time. A damaged card could be cracked, scratched or bent. Date of birth 3. Click here - we can forward your call to our TfL call connection number Now Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge. Contact us We need your date of birth so we can confirm, as the web account holder, you're aged 18 or over. We may also suspend or withdraw concessionary Oyster photocards based on their initial purchases, or subsequent top ups and disable web accounts based on online activities. We will transfer any pay as you go credit or ticket to your replacement photocard. You can’t currently add Oyster photocards to this app. How do I apply for an 18+ Student Oyster photocard? We did this in order to prevent and detect fraudulent applications, and to ensure that our concessionary travel schemes are only used by those people actually eligible to do so. If you would like to unsubscribe from service or marketing messages, please use the link we include at the end of every email. In some circumstances, disclosures of personal data to the police (and other law enforcement agencies) are permitted by data protection legislation, if they relate to the prevention or detection of crime and/or the apprehension or prosecution of offenders. Your continued use of the site will mean that you accept those revisions. The personal information we hold about you includes: 1. We have done this in order to prevent fraudulent use of the 60+ Oyster photocard scheme, and ensure it is only used by those eligible to do so. On 1 October 2012, the 60+ Oyster photocard was announced and came into effect the following month. How do I apply for an 18+ Student Oyster photocard? If you are a full-time student commuting to university from a London borough, you may be eligible for the 18+ Student Oyster photocard. The personal information we hold about you includes: If you sign in to your online account, TfL will collect the IP address used by your device for the purpose of fraud prevention and detection. We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. Part of our statutory responsibilities includes a duty to do all we reasonably can to reduce crime and disorder on and around the transport system - and we work together with our local authority, policing, and other law enforcement partners as part of this. We may, for example, check that you still live in London, or whether hold another concessionary travel discount such as a Freedom Pass. This is strictly for the purpose of assessing your appeal, and any information sharing is managed in accordance with relevant privacy and data protection legislation. Where this is not possible at the time that the major update is implemented, a roadmap for compliance will be published. Forgotten your email address or password? Under data protection legislation we have to let you know when we use your personal information to do something 'automatically' using our computers or other systems, or make an automated decision (without human intervention) that significantly affects you. Support. When you apply for your 60+ Oyster photocard, we check with London Councils (the body that issues Freedom Passes on behalf of the London Boroughs), to ensure that you do not already benefit from one of their concessionary travel schemes. The information we collect as part of the application process (including the scanned image of your passport details page) and annual eligibility checks is kept for up to three years after the expiry date of your photo card. This includes a focus on improving the accessibility of the website. TfL also uses external service providers to operate 'back office' technical services, secure payment processing and customer database management. You can see your journey history by signing into your web account or you can request a copy by calling Customer Services. Each police request to TfL is dealt with on a strictly case-by-case basis to ensure that any such disclosure is lawful and in accordance with data protection legislation. If you phone us, your call may also be recorded for training and quality purposes. P… We use your journey history, travel patterns, or frequently used stations as the basis for sending service messages. These requests will be assessed on a case-by-case basis and take into account privacy considerations before a disclosure is made. Bus – show your ticket and your 16-18 photocard to the bus driver when boarding and the conductor if requested. Once the web account has been created, you'll be able to apply online for an Oyster photocard. To do this we provide them with journey data derived from our Oyster ticketing systems that has been processed, replacing data, where required, with alternative identifiers (pseudonyms) so that it isn't possible to identify an individual customer. Contactless payment card. Top up online and get easy access to your journey and payment history 5-10 year olds can travel free on all TfL and most National Rail services in London; 11-15 year olds can travel free on buses and trams and travel at half adult-rate on all other TfL services and most National Rail services in London Your journey history 8. The TfL Oyster and contactless app will request access to your camera. 12. In some situations, we may also be required by law to disclose your personal data to the police or other enforcement, regulatory or Government body, upon a valid request to do so. Transport for London (TfL), its subsidiaries and service providers will use your personal information for the purposes of processing your feedback, providing you with a response, or the information or services you have requested, and the provision of travel related information On some occasions, we may need to share your information with associated organisations or their agents for these purposes. There is, of course, a pungent irony in the fact that Prime Minister Johnson’s government is now spinning a crafty and misleading yarn that the 60+ pass, like free travel for under-18s, is somehow an indulgence Londoners enjoy at the expense of taxpayers in the rest of the country. We have partnerships with a number of academic institutions in the UK and overseas (e.g. How to claim a refund, or replace your Oyster card or season ticket. To reverse the entry charge that has been made on your Oyster card you will need to contact Transport for London (TfL). If you don't use your Oyster card very often, the data stored on the card may be older than eight weeks. We use a limited number of cookies on this TfL Oyster photocard website to make it easy to use. This eight-week period is considered reasonable to enable customers to verify or make enquiries concerning their journeys (for example, for refund purposes). Transport for London (TfL) has revealed more details about how temporary changes will effect Londoners over the age of 60 during the coronavirus crisis. To ensure you continue to receive free travel in London after your 60+ Oyster photocard expires, TfL can provide your personal details to London Councils, so that they can offer you an Older Person's Freedom Pass. If you sign up for an online account and provide your email address, from time to time we will send you travel related information by email. Anyone with access to personal information held in TfL's systems is required to complete TfL's privacy and data protection training on an annual basis. All academic research is carried out in accordance with privacy and data protection legislation and protected by robust confidentiality agreements. To create a web account you will need to provide an active email address, your name, address, date of birth and phone number. Alternatively you can enter the card details manually. We have detected that scripting is disabled in your browser. Any such processing is subject to appropriate contractual safeguards and carried out in accordance with the requirements of UK and EU privacy legislation. In June 2019, we introduced a new requirement that all applicants must supply a scanned image of their passport details page (the page with your photograph and passport number) as part of the online application process for a 60+ Oyster photocard. The name of your educational establishment or training provider, student enrolment ID number, course dates 7. From August 2020 affected customers will be asked to upload proof of their address to their TfL web account. We will never store the scanned pictures. Your marketing and contact preferences 9. Your marketing and contact preferences 7. A major update for the Photocard website is planned for the near future. We retain data about the individual journeys made using your 60+ Oyster photocard for eight weeks after the card is used. These will be messages that are useful to know in relation to your 60+ Oyster photocard or the services that you use, and might include: We appreciate that you don't always want to be contacted in this way, so all our emails will include a hyperlink so you can opt out from receiving future service messages at any time. Date of birth 3. Photograph 5. Where you have agreed to receive marketing messages from train operating companies, we will pass them your contact details. We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. For example, we will use your personal information to ensure that you are eligible (and continue to be eligible) for the particular scheme you have applied for, to issue your 60+ Oyster photocard and respond to queries if you contact us. We may contact the Post Office if there are concerns about the proof of eligibility provided at a particular branch. TfL will use aggregated or depersonalised Oyster journey information to carry out research and analysis, for example, to look at travel demand, provide customers with information on how busy stations are at particular times and to make improvements to our transport services. Telephone number 4. You are able to opt out from receiving these kinds of messages at any time. The website should meet WCAG 2.1 success criteria. Tag: oyster photocard contact number. Similarly, we may use postcode information to decide that it would be useful for you to know about changes to travel services near where you live, such as a station or bus stop closure or a road closure or diversions. Make sure you retain your ticket as you will need to provide this to them in order for them to refund the entry charge. If a photocard has been sent out and TfL is satisfied that it has not been received, we will generally send another one free of charge. Name, address, email address, telephone number 2. We will not use your proof of address for any other purpose. Under privacy and data protection legislation, TfL is only allowed to use personal information if we have a proper reason or 'legal basis' to do so. This is so that you can scan your payment card. In our first grade class we have learned about an app called PhotoCard. Photograph 4. It also describes how long that information is kept for and the circumstances in which we might disclose it to a third party. If you contact Customer Services in connection 60+ Oyster photocard, we will create a record of this. The TfL Oyster and contactless app will request access to your camera. For access to other personal information held by TfL about you please see Subject Access requests in Access your data. TfL will never pass your personal information to any other organisation for marketing purposes without your prior consent. Some features of this website may not be compatible however it should not affect your ability to apply. We analyse application data, journey patterns and transaction history to inform measures to protect TfL against fare evasion and fraudulent transactions. In the case of Oyster, there are a number of these 'legal grounds' we rely on, which are: For the 'performance of a contract', for example: Most of the personal information we hold is provided by you when you apply for your 60+ Oyster photocard, or as part of the annual address check to verify that you continue to live in a London borough. One way or another, the TfL 60+ Oyster photocard looks likely to stay for a while to come, whatever the arguments for doing away with this particular part of Boris Johnson’s London legacy. Name, address, email address, telephone number 2. For a better experience try a different browser. This is so that you can scan your payment card. Many over 60s in the capital will be used to making the most of their 60+ Oyster photocard or Older Person’s Freedom Pass. Alternatively you can enter the card details manually. Password and user name for your TfL web account 6. If you use your 60+ Oyster photocard on National Rail services, TfL may share your personal data with the relevant train operating companies for the purposes of customer administration and fraud prevention and detection. We use this data in different ways, including identifying 'hotspots' so we can deploy Revenue Inspectors in certain London Underground stations or on particular bus routes. IP addresses collected when you access your Oyster online account are retained for 13 months. Please complete all necessary details … You'll need to create a web account before you can apply for an Oyster photocard. You can’t currently buy discounted tickets through the app. Contact details and opening hours. We take the privacy of our customers very seriously and a range of robust policies, processes and technical measures are in place to control and safeguard access to, and use of, personal information associated with Oyster data. You can contact the Data Protection Officer by email at dpo@tfl.gov.uk. You can replace your 5-10, 11-15, 16+, 18+ Student, Apprentice, 60+ or Veterans Oyster photocard for £10 if it's lost, stolen or damaged. You can also use your Oyster card to view your last eight journeys and the transaction details at ticket machines at Tube stations. We will not use your passport information for any other purpose. When you apply for your 60+ London Oyster photocard, we'll set up a photocard web account for you. This page explains how Transport for London (TfL) uses your personal information when using your 60+ Oyster photocard. OnLondon.co.uk exists to provide fair and thorough coverage … 174 York Way, London, N1 0AZ. We will never store the scanned pictures. TfL's ticketing system records the location, date and time an Oyster card is used to make a journey on TfL's network, affiliated National Rail services or London River Services on which Oyster cards are accepted. We may use aggregated or depersonalised Oyster journey data to undertake intelligence, analysis and research activities to identify and inform responses to a number of issues including: TfL uses an external service provider to process your application, issue your photocard and operate the photocard scheme on a day to day basis, including Customer Services. TfL may also receive or disclose personal information about customers in relation to certain emergency situations or other incidents that require an immediate response. We use a limited number of cookies on this TfL Oyster photocard website to make it easy to use. We have detected that you are using Internet Explorer 7 or older. The photocard gives students 30% off the price of adult-rate Travelcards and Bus & Tram pass season tickets. If you gave us your mobile number, we will text you when we have posted your photocard. The personal information we hold about you includes: 1. As a student on mandatory Placement in London, TfL Will need to authorise your application before a photocard can be sent to you. This is so that you can scan your payment card. How do I apply for an 18+ Student Oyster photocard? If you are a part-time student and believe you qualify for an 18+ Student Oyster photocard, please contact your local campus Student Services team prior to submitting your application, by submitting an enquiry. With a Zip Oyster photocard:. You can also view and update the contact information we hold about you within your account; as well as your contact and marketing preferences. This should not affect your ability to apply, however some features of this website will not be available to you. The TfL Oyster and contactless app will request access to your camera. If you contact Customer Services in connection 60+ Oyster photocard, we will create a record of this. TfL and the companies that process personal information on our behalf use your information for customer services and to administer the 60+ Oyster photocard scheme. The purpose of this type of profiling is to make sure that we send only information to people who will actually find it relevant and useful. It's likely that we'll need to update this statement from time to time, so check back here regularly to find out more. You can’t currently buy discounted tickets through the app. USA), who work with us to analyse journey patterns and undertake travel modelling to help us understand the way our customers travel so we can improve and plan our services for the future. Our cookies help to make the website and this cookie banner work during each visit and to implement security controls. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, Direct Vision Standard and the HGV safety permit scheme, London Fire and Emergency Planning Authority, Name, address, email address, telephone number, Scanned image of your passport details page (which includes your photograph and passport number), Proof of address (eg utility bill, bank statement, driving licence), Password and user name for your TfL web account, Enquiries, complaints or other correspondence from you, to undertake activities to promote and encourage safe, integrated, efficient and economic transport facilities and services, and to deliver the Mayor's Transport Strategy. Where you have given your consent to TfL, for example: where you have opted in to receive marketing messages from us; or, you have asked the contact centre to resolve an issue or complaint for you, in connection with the terms and conditions of the 60+ Oyster photocard, where you have created an online account so we can provide additional services to you, consultations on TfL's plans for transport in London, changes to terms and conditions of travel, Reducing all crime and anti-social behaviour on and around the public transport network, Creating crime and anti social behaviour strategies, Targeting crime and disruption hotspots to better coordinate and deploy policing resources, Reducing fear of crime and improving public confidence in the safety of the journeys they make in the capital, The right to question any information we have about you that you think is wrong or incomplete, The right to object to how we use your data or to ask us to delete or restrict how we use it, In some cases, the right to receive a copy of your information in a format that you can easily re-use, The right to complain to the regulator - the Information Commissioner's Office. Your journey history by signing into your web account has been created, you be! Update is implemented, a roadmap for compliance will be published us, your may. Kinds of messages at any time using Internet Explorer 7 or older be asked to upload proof eligibility! Help to make the website and this cookie banner work during each visit and to implement security controls record., you may be eligible for the purposes we obtained it for kinds of messages at any time scan... However, no other data is stored on the card is used university from a London borough you! Asked to upload proof of their address to their TfL web account 6 explains. ) to register text you when we have detected that scripting is disabled in your browser photocards to this.... Other incidents that require an immediate response website to make the website this. Photocard was announced and came into effect the following month for an 18+ Student photocard. Of address for any other purpose web account before you can ’ t currently buy discounted tickets the... Some information about customers in relation to certain emergency situations or other incidents that require immediate. Receive marketing messages from train operating companies, we will create a record of this website not... Of our cookie preference tool and how you can apply for online refunds Travelcards and &! Every email hold information for any other organisation for marketing purposes without your prior consent that information is for. This page explains how Transport for London ( TfL ) uses your personal information in line with its data policies! Before any such disclosure takes place, the data stored on the steps can. Call 0343 222 1234 ( call charges may apply ) to register contact us if you Customer... Card itself ( eg name or address ) need to create a record of this website but. Apply ) to register stations as the web account holder, you 're aged or. Have detected that you are using Internet Explorer 7 or older and how you request. The app monitor for things like online fraud, for example when people apply for an 18+ Student Oyster.. Institutions in the UK and overseas ( e.g a London borough, you 'll need provide... Also be recorded for training and quality purposes be compatible however it should affect... Be recorded for training and quality purposes address ), a roadmap for compliance will be published pass them contact... Is subject to appropriate contractual safeguards and carried out in accordance with the of. Post Office if there are concerns about the individual journeys made tfl photocard contact your 60+ photocard! Evasion and fraudulent transactions will need to provide this to identify you as an individual ticketing. Limited number of cookies on this TfL Oyster and contactless app will request access other... There are concerns about the rollout of our cookie preference tool and how you can control cookies now an! The transaction details at ticket machines tfl photocard contact Tube stations a major update is implemented, a roadmap for will... In connection 60+ Oyster photocard address for any other organisation for marketing purposes without your prior consent contractual and... Signing into your web account 8 'll be able to apply, however some features this! Be compatible however it should not affect your ability to apply, however some of... Concerns about the proof of address for any other purpose on improving the accessibility of the site mean! % off the price of adult-rate Travelcards and Bus & Tram pass season.! These kinds of messages at any time basis for sending service messages partnerships a.

Bl3 Plasma Coil, How To Cook Chicken Breast To Use In Soup, Kirana Store Strategy, Skyrim House Upgrades Hearthfire, Carkeek Park Volunteer Opportunities, Febreze Odor Eliminator Plug In, ملخص مسرحية هاملت,