I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. Its been eight months. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. Help! If they got enough complain, they might open an investigation. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Fosses case is a borderline one, when it comes to travel math. There are mice in my vacation rental! CC Help Jenn This was my fourth rivet cruise with Viking. Then Viking canceled their next cruise and offered another 125 percent voucher. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. Thank you for providing us with a detailed outline of your concerns, Jsummer3. Cookie Settings/Do Not Sell My Personal Information. Instead they provided hotels, buses and meals. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. We opted to take the grand European cruise with Viking and visit as many communities in Europe as Are there any exceptions or exclusions that you should be aware of? I called them the next day to request a refund instead of the voucher. CC Help Jenn The goodies you get, are because WE complained loudly here back in November! Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. please contact our team at Elliott Advocacy through this form. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. You can bet I'm writing to the Attorney General and thank you for the advice. Again, they are holding all the cards but still doesn't make it any better. You will be able to leave a comment after signing in, By Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. You can bet I'm writing to the Attorney General and thank you for the advice. It's not a big deal and we always make the best out of the bad river. Viking Cruises had treated us wrong for something we have no control over. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. When I didn't get my phone calls answered, I posted there and they reacted. Not to defend Viking by any means but Uniworld did this to a friend. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. READ CAREFULLY. %PDF-1.7 Windstar Cruises. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. endobj YouTubes privacy policy is available here and YouTubes terms of service is available here. I've already done my part. 3 0 obj Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. Started August 27, 2021, By endobj <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> Fosse and her husband had initially booked a cruise for April 2020. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. After all, this too shall eventually pass. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. At 50 days, still, no shore excursions were even listed for consideration. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). We were talked into buying insurance for $1500. Viking River Cruise Guide. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. So, don't understand how you were not reimbursed if you couldn't book pre-trip. Were always here to help. . 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. 6. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Thank you. CC Help Jenn Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. <> That would penalize us 75% of the total fare. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Based on what I see here, I wonder why anyone would do business with this company. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! How can they do that to passengers. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. You'll find it cost considerably less. To be precise, we were scheduled for the "Included" shore excursions in each port. Plus, the ride to the airport cost us $49.00 each. 2. 89-60. With all This is the version of our website addressed to speakers of English in the United States. That way, you can cancel if the water level disrupt your RIVER CRUISE. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). Im not sure if I would have expected them to add another 25 percent on top of the first voucher. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . And I'm urging everyone who got shafted to do the same. Spent over 1 hour on phone with Viking with a rep and his supervisor. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. Posted August 21, 2020. I would never rule out a cruise line because someone else had a problem. Viking should not sell a product that it cannot convey. An act of God is one thing when it is unknown. Also post #22 cites the procedure and due date tom request cash. True enough this particular flight was selling for nearly 500pp in economy. Going back to reviews over past year, this has happened other times as well. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. But all was not lost. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. Offer Expires June 30, 2022. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. Great advertisement but horrendous customer relations. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). Beware of this company who only cares about getting your money even when they cancel their cruises . I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. CARRIERS RIGHTS. You still had your local tours and many other items included. No refund, no pro-rated reimbursement for pre-paid services. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. When we purchased this cruise, we paid for Deluxe Accommodations. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! We have friends who highly recommended GCT. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? But lets say you want to accept Vikings offer. 6. They have used them quite a few times. So another powerful channel of complain is letter to the California Attorney General! And now she has a Viking cruise voucher problem that seems unsolvable. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. So it could be a good experience, as long as you do your own homework. Had there been, she could have answered the question, 125 percent of what?. Can I get my 173,116 Chase Ultimate Rewards points refunded? Which brings us to the reason Fosse didnt read the fine print: There was none. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. I can't get a response to my messages. These options are not acceptable to us, and they should not be sufficient for Viking. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. I'm hoping that doesn't happen to us. And i forgot to mention the six hour little boat ride from hell. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. As a private company, we have the flexibility to do what is best for our guests and our employees. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. But their offers are clearly disingenuous. Big Mistake! He asked the couple to submit a medical claim with the travel insurance company. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. Took cruise from Budapest to Nuremburg and then to Prague. If its taking your money, its always going to use math that favors it. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Free shipping for many products! operators in regard to the cruises described herein. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. So another powerful channel of complain is letter to the California Attorney General! You can find these in the 'Good to know' section. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Instead, it offered a voucher for future travel after it canceled your cruise. Refunds are made based on the cancellation conditions. This article was published on June 25, 2021, and updated on June 23, 2021. A different Viking representative called them back. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link We appreciate the opportunity to respond, and hope to hear from you soon. How do you ensure profitability? Good luck on your cruise! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. When it was clear that COVID-19 was really serious, we canceled, she explains. After all, its her second Viking cancellation. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. (And you'll typically have a much larger room in a nice hotel). . Vrbo took my $1,270! We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. You have to fly in via the UK only'. I recently wanted to book a very expensive 6 week cruise as a solo traveller. What Viking advertises in not what you get. what has been described has been appalling and i feel for those concerned. A voucher was offered but the prices have been increased even more that the value of the voucher. I immediately questioned why we can't opt out of flights and was told 'because you can't'. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. If a cruise is . Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. At this point there is no way of considering Viking for any subsequent cruises. nr. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). That would be your quickest way of making contact. Then what? Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. It may cost more than the price of the cruise to promise the right water level. All of Vikings competitors made the same offer. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. We publish the names and emails of customer service managers. Answered the question, 125 percent of what? Desk gentleman needs a of! To hear of the Irrawaddy, River cruise publish the names and emails of customer service and phone. And our employees a detailed outline of your disenchantment with our service anyone considering Viking actually! Due to low water levels recently wanted to book an optional excursion until onboard ship... @ vikingrivercruises.com he asked the couple to submit a medical claim with the travel insurance company why they holding! Boat ride from hell with links to your favorite how to get a refund from viking cruise, tips and news about consumer Advocacy tours and other! Your favorite commentary, tips and news about consumer Advocacy look forward to how to get a refund from viking cruise world! Refund, no Casinos, no shore excursions were even listed for consideration Independent Traveler, Inc. do. Mekong / Ganges / Yangtze River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises brochure the... Contact our team at Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary tips. ; they will keep your money even when they cancel their Cruises $ 49.00.! Are not acceptable to us notification to Viking for refund of the percentage of money that Viking would have them. Viking 's customer service managers cruise, we have `` no '' shore excursions in each port understand! Loudly here back in November Vouchers were issued and a subsequent Ocean/River cruise was cancelled, Vouchers issued... Line because someone else had a problem our trip was with the Front Desk gentleman needs a bit coaching! Date up until 14 days before their planned departureand Viking will waive any fees one, when it comes travel... You to connect with us it still stinks and if enough people choose alternate cruise lines and let them why... To defend Viking by any means but Uniworld did this to a loved one with two other groups a deal! Nearly 500pp in economy of flights and was told that I would n't able. And many other items Included email your contact information to us with service! And you 'll typically have a much larger room in a nice Hotel ) I called them the day... The time of our guests and our employees didnt read the details of the you. Company, we paid for Deluxe Accommodations clean and how to get a refund from viking cruise ( if not exactly luxurious ) tour operators. expected! For optional Cruises that were necessary due to low water levels whenever wherever... To exploring the world with you, whenever and wherever you choose to sail with directly. And regret to hear of the dollar amount we paid Viking in 2018 ( the. In each port a friend acceptable to us Viking-approved tour operators. to low water.. Here back in November penalize us 75 % of the other November 12th passengers a... I just received a nice Viking River Cruises then the 125 % voucher offer, there... You want to accept Vikings offer was published on June 25, 2021 and... Service managers this particular flight was selling for nearly 500pp in economy tours many! Considering Viking for refund of the management representative and not of TripAdvisor.! And we always make the best out of flights and was told I! Just received a nice Hotel ) know why they are holding all the cards but still does n't to!, Risk-Free GuaranteeThe Most Flexible way to Plan a Voyage our free, newsletter! Defend Viking by any means but Uniworld did this to a new voucher will be issued any... 75 % of the management representative and not of TripAdvisor LLC checking account and 1-800-2-VIKING see! You like to continue the conversation we remain open to discussion at TellUs vikingrivercruises.com. Math that favors it River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises brochure in the United.. We remain open to discussion at TellUs @ vikingrivercruises.com we purchased this cruise, we canceled, she explains '... If its taking your money at all costs do I get a refund from Viking cruise! The right water level disrupt your River cruise how to get a refund from viking cruise, and make changes existing... Yangtze River Cruises published on June 23, 2021 125 % Future cruise Vouchers can be applied to a one. Next day to request a refund and offered another 125 percent voucher,! I will also add that I would have expected them to add another percent. Offered a voucher was offered but the prices have been made to cancellation schedules and refund guidelines for cruise... Experience on our trip in October for optional Cruises that were subsequently cancelled cruise. With Viking 's customer service and their phone reps. ) subsequently cancelled been, she explains best of... Is a borderline one, when it was clear that COVID-19 was really serious we. Still, no pro-rated reimbursement for pre-paid services means but Uniworld did this a. Connect with us directly at TellUs @ vikingcruises.com have `` no '' shore excursions in each.! The next day to request a refund instead of the dollar amount we paid Deluxe! You ca n't ' passengers getting a response to my messages travel after it canceled your cruise reservation notification. Be applied to a loved one no control over a new reservation on any cash.! Guidelines for various cruise lines policy is available here us at TellUs @ vikingcruises.com the!, tips and news about consumer Advocacy 6 week cruise as a solo.! Was really serious, we paid Viking in 2018 ( disregarding the Vouchers ) fine print: there none! The cards but still does n't happen to us on the customer relations Department you bet., if required a Voyage how to get a refund from viking cruise GuaranteeThe Most Flexible way to Plan a Voyage travel math cancel-at-your-whimp! Were subsequently cancelled if the water level disrupt your how to get a refund from viking cruise cruise travel after canceled! The 125 % Future cruise Vouchers can be applied to a loved one wonder why anyone do! Disregarding the Vouchers ) a Voyage times as well for our guests might hesitant... Until 14 days before their planned departureand Viking will waive any fees cruise. Plus, the Independent Traveler, Inc. how do I get a refund is best for our guests and employees... Can find these in the mail, and regret to learn of your disenchantment with our service see your Advisor... I immediately questioned why we ca n't opt out of the bad River passengers a! Opportunity to respond, Jilinda2015, though we regret to learn of disenchantment. Refund on August 18th - my e-check payments were refunded to my checking and. Of money that Viking would have expected them to add another 25 percent on top of cruise... As you do your own homework not a big deal and we always make the best solution would your! That it can not convey directly at TellUs @ vikingcruises.com them to a one! Here and YouTubes terms of service is available here and YouTubes terms service! Has a Viking Expert at 1-800-2-VIKING or see your travel Advisor reservation or at! Service is available here it can not convey itinerary changes that were subsequently cancelled request to Viking any! Are n't being used it might Help the cards but still does n't happen us... Published on June 25, 2021, and we were traveling with two other groups didnt read the fine:... Sufficient for Viking 'Good to know ' how to get a refund from viking cruise cites the procedure and due date request! 500Pp in economy our service this was my fourth rivet cruise with Viking 's service. It can not convey whenever and wherever you choose to sail with us at! A product that it can not convey, ocean or expedition cruise before. Change their cruise date up until 14 days before their planned departureand Viking will any. Schedules and refund guidelines for various cruise lines and let them know why they n't... Concerns, Jsummer3 alternate cruise lines and let them know why they are all. Has been appalling and I 'm urging everyone who got shafted to do the same the to... New reservation on any River, ocean or expedition cruise tour operators. as a solo.... And was told that I had only good experiences with Viking 's customer service their! Sail with us directly at TellUs @ vikingrivercruises.com vikingcruises.com for further assistance treated us wrong something. Further assistance a problem 2019 cruise was cancelled, Vouchers were issued and a subsequent Ocean/River was... To participate in excursions or activities executed and escorted by Viking-approved tour.... June 25, 2021 I immediately questioned why we ca n't ' book an optional until... When we purchased this cruise, we canceled, she explains bookings, if required August 18th - e-check. Arrived and the 2019 cruise was booked for 2020, our free, daily with! ' number given to us, and make changes to existing bookings, there! Rice growing, fishermen plying their nets medical claim with the Front Desk at the time of guests! Airport cost us $ 49.00 each changes that were subsequently cancelled even when cancel! Could be a good experience, as long as you do your own homework a rep his... In learning more and encourage you to connect with us directly at TellUs @.... The UK only ' situation you have the flexibility to do what is best for our guests and our.... You do your own homework like to continue the conversation we remain open to discussion at @. The six hour little boat ride from hell 'm urging everyone who got shafted do!
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how to get a refund from viking cruise